This isn’t a change we want to make. Ballad terminated our existing agreement and asked for new terms and rates that would increase your cost of care.

We’re working hard to keep Ballad in our networks, but we can’t agree to their current demands. We’ll continue to negotiate for an agreement that keeps your best interests in mind. We hope to have a new agreement in place soon that will keep them in our networks.

Yes. All Ballad facilities and providers are still in our networks through the end of 2026, and you’ll pay in-network rates for care through that time.

Group/Medicare Advantage members: If you go to an out-of-network provider, you may have to pay more out of your own pocket. Depending on which plan you have, the difference could be substantial.

Marketplace/BlueCare members: Your plan doesn’t include benefits for out-of-network providers. If you get non-emergency care from a provider outside your network, you’ll have to pay the full cost of your care.

You can call the member service number on your ID card for assistance finding another provider or facility in your network that can provide care. You can also look for providers and facilities in your network at bcbst.com/findcare.

In some cases, you may be able to keep seeing them for care at in-network rates for a while after they leave the network. This is called “continuity of care.”

You can call the member service number on the back of your ID card for assistance or you can use bcbst.com/findadoctor.

Yes. You can find more information at bcbstworksforyou.com/ballad.